Level 1 Remote/Local Desktop Support Engineer

Esta oferta de trabajo no se encuentra disponible en tu país. Job Summary : This role will include first-line ticketing and call resolution on a local and remote basis, and members of the level 1 team will be users’ first point of contact. The role includes providing support to Altair colleagues by responding to all incoming incidents and services requests for PC’s , software, laptops, mobile devices, and other IT services. Level 1 responsibility is broad, ranging from ticket creating and maintenance, through troubleshooting and into break / fix support on PC hardware, printers, mobile devices etc. Reporting locally to the one of three regional IT Operations Directors, The global L1 team will also be supported by a skilled global team of L2 / L3 specialists who are also Altair colleagues. Working as a global team and escalation to the appropriate specialists is an important aspect of the role. What You Will Do : User contact and ticketing Triage and prioritization of incidents and requests Escalation of more complex need to L2 and specialist teams Diagnosis, troubleshooting and resolution of : Build and delivery of machines for new users / replacements for existing users New user induction and task checklist Update and maintenance of knowledgebase tickets and CMDB / asset management information User education (standard software, IT workflows etc.) Assisting the global infrastructure team with local incidents and project work (e.g., as remote hands’) Participation in team project planning and reviews for relevant local and global initiatives What You Will Need : Basics : Basics : No less than 3 years experience in desktop support Both remote and local desktop support experience this is a mixed role. Desktop / Laptop hardware break / fix skills Strong written and spoken English Strong written and spoken local language Strongly pro-active communication skills Altair thrives on open communication and discussion. Familiarity with ITSM concepts and processes ITIL Foundation level is strongly preferred Experience with desktop administration of Windows and Mac Exposure to Linux is advantageous Preferred : Desktop -level Microsoft 365 support experience (Outlook, office apps etc.) Familiarity with Microsoft Teams Exposure to automated OS and software deployment and patching systems is preferred Experience with highly technical users is strongly preferred Exposure to environments such as software development, mechanical engineering and HPC is considered very advantageous How You Will Be Successful : Envision the Future Communicate Honestly and Broadly Seek Technology and Business Firsts Embrace Diversity and Take Risks What We Offer : 75% vacation bonus 1 month of Aguinaldo (Christmas bonus). 12 days’ vacation SGMM - major medical insurance Life insurance Dental insurance Savings fund Food vouchers Employee Stock Purchase Program Work-life Balance

Click Here & Apply